FAQ
Q: Are your food storage products safe for contact with food? A: Yes, all our products—including airtight containers, sealed jars, and cling wrap—are made from food-safe, BPA-free materials that meet international safety standards. They are designed specifically for storing food and are safe for use with fruits, vegetables, grains, leftovers, and other edible items.
Q: Can your containers and jars be used in the microwave, dishwasher, or freezer? A: Most of our airtight containers and sealed jars are microwave, dishwasher, and freezer safe. However, we recommend checking the product description for specific usage instructions, as some larger or decorative jars may not be suitable for microwave use. Our cling wrap is not microwave-safe and should be removed before heating food.
Q: How effective is the airtight seal on your containers and jars? A: Our containers and jars feature secure, leak-proof airtight seals that lock in freshness, prevent spills, and keep odors from spreading. The seals are designed to create a tight barrier, extending the shelf life of your food by keeping out air and moisture. For best results, ensure the seal is clean and properly aligned before closing.
Ordering & Payment
Q: How do I place an order on your website? A: To place an order, simply browse our product collection, select the items you want (choosing sizes or quantities if applicable), add them to your cart, and proceed to checkout. You will be prompted to enter your shipping and billing information, select a shipping method, and complete payment through our secure payment gateway.
Q: What payment methods do you accept? A: We accept all major credit and debit cards, as well as popular digital payment methods. All payment transactions are processed securely by third-party payment processors, and we do not store or access your full payment details to ensure the safety of your financial information.
Q: Can I cancel or modify my order after placing it? A: We can only cancel or modify orders that have not yet been processed or shipped. If you need to make changes to your order, please act quickly. Once an order has been processed and shipped, we cannot cancel or modify it, and you will need to follow our return policy if you wish to return the items.
Shipping & Delivery
Q: How long will it take for my order to arrive? A: Delivery times vary based on your location and the shipping method selected. Domestic orders typically arrive within 3-7 business days, while international orders take 7-14 business days. Expedited shipping options (where available) can reduce delivery time to 1-3 business days for domestic orders and 3-7 business days for international orders.
Q: Will I receive a tracking number for my order? A: Yes, once your order is shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery in real time on our website or the carrier’s website.
Returns & Defects
Q: What is your return policy? A: We accept returns of unused, unopened products within a reasonable period of delivery. To initiate a return, please follow the return instructions on our website. Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part.
Q: What should I do if my product arrives damaged or defective? A: If your product arrives damaged or defective, please notify us within 48 hours of delivery and provide clear photos of the packaging and the damaged/defective item. We will either send a replacement free of charge or issue a full refund, at our discretion.