Shipping Policy

Thank you for choosing our food storage solutions. We are committed to delivering your orders in a timely, secure, and reliable manner, ensuring that your airtight containers, sealed jars, and cling wrap arrive in perfect condition, ready to help you preserve freshness and organize your kitchen. This Shipping Policy outlines important details about our delivery process, including shipping locations, processing times, delivery timelines, costs, and more, to keep you informed every step of the way.
We currently offer shipping to most countries and regions worldwide, with a few exceptions due to international shipping restrictions or logistical limitations. Upon checkout, you will be able to select your shipping destination from the available options, and any restricted locations will be clearly indicated. Please note that for international orders, local customs regulations and import duties may apply; these are the sole responsibility of the customer. We recommend checking your country’s customs policies before placing an order to avoid unexpected fees or delays.
Order processing time is separate from delivery time and typically takes 1-3 business days. This includes verifying your order details, preparing your products for shipment, and packaging them securely to prevent damage during transit. Our team takes great care in packaging your items—especially fragile sealed jars—using protective materials to ensure they arrive intact. During peak seasons, holidays, or promotional events, processing time may be extended by 1-2 business days, and we will notify you via email if any significant delays occur.
Delivery timelines vary depending on your shipping destination and the shipping method you select at checkout. For domestic orders (within the same country as our fulfillment center), standard shipping typically takes 3-7 business days, while expedited shipping options (if available) can deliver your order in 1-3 business days. For international orders, standard shipping generally takes 7-14 business days, and expedited international shipping (where available) can reduce delivery time to 3-7 business days. Please note that these are estimated timelines and may be affected by factors beyond our control, such as customs delays, weather conditions, or carrier disruptions.
Shipping costs are calculated based on your shipping destination, the weight and size of your order, and the shipping method selected. During checkout, the total shipping cost will be displayed clearly before you complete your purchase, so there are no hidden fees. We occasionally offer free shipping promotions for orders that meet a minimum purchase amount; these promotions will be clearly advertised on our website, and the free shipping eligibility will be automatically applied at checkout when the minimum amount is reached.
Once your order has been shipped, we will send you a confirmation email with a tracking number, allowing you to monitor the status of your delivery in real time. You can use this tracking number on our website or the carrier’s website to check the estimated delivery date and current location of your package. If you do not receive a tracking email within 4 business days of placing your order, please check your spam folder before contacting our support team (note: no contact details provided).
We take full responsibility for any damage or loss that occurs during transit, provided that the damage is reported within 48 hours of delivery. If your order arrives damaged, missing items, or in an unsatisfactory condition, please take clear photos of the packaging and the damaged items, as these will be required to process your claim. We will either send a replacement for the damaged items free of charge or issue a full refund, at our discretion. Please note that we cannot accept claims for damage or loss that are reported after 48 hours of delivery, or for damage caused by improper handling after delivery.
If you need to change or cancel your order after it has been placed, please contact us as soon as possible. We can only modify or cancel orders that have not yet been processed or shipped. Once an order has been shipped, we cannot make changes, and you will need to follow our return policy to return the items if necessary.
Our goal is to ensure that every customer receives their order quickly and in perfect condition. If you have any questions or concerns about our shipping policy or the status of your order, please refer to the frequently asked questions section on our website or reach out to our support team for assistance. Thank you for trusting us with your food storage needs.